Unless otherwise specified, a refund claim can be made for any regularly priced product we sell, excluding sneakers. Our refund policy lasts 30 days after purchase. Any refund claims opened after this period will not be accepted.
Any sneaker purchase is ineligible for a refund. Any order containing sneakers is also ineligible for a refund.
Sale items are ineligible for refunds. Only regularly priced items are eligible for a refund.
If you receive an item that is defective or damaged and is eligible for a refund, we will send a replacement if a claim is received within the claim period and the claim is accepted.
Open a Claim
To open a claim, please send an email to firstname.lastname@example.org with your order number and a description of the issue.Return